Selecting a window contractor is a big deal, so you want to choose carefully. Here are seven essential questions to ask your contractor:
1. Does the company subcontract any work?
What most customers don’t know is that some window contractors subcontract their jobs out to other companies. This means you won’t work with the team you initially interviewed. It also means that the quality of work may be lacking. Before you hire a window contractor, ensure they complete their own jobs. This is one of the best ways to provide quality service and a long-term relationship with a team you trust.
2. Does your company carry insurance?
Any contractor you choose to work with should carry comprehensive workers’ compensation and liability insurance. In the event there’s an accident on your property, this insurance protects you from liability. To guarantee coverage, ask to see a copy of your contractor’s certificates of insurance.
3. How long have you been in business?
While time in the industry isn’t always a marker of quality, a company that has been in business for years is generally reliable and trustworthy. These teams will be better equipped to handle your window replacement and make recommendations on new windows.
Ask your contractor how long they’ve been working in the industry. You may also ask if they have references you can contact. Steer clear of companies that are brand-new or have no reviews from existing customers.
4. What kind of warranty do you offer?
The best window replacement contractors offer warranties on their work. Before you hire a contractor, ask about the length of the warranty. Also, ask about the services and goods covered by the warranty. Get a copy of the warranty in writing for your records.
5. How do you provide estimates?
Estimates are a critical part of the window replacement process. With this in mind, ask your contractor how they provide estimates. You’ll also want to ask whether they guarantee those estimates. This gives you the peace of mind that comes with knowing you won’t face any billing surprises if the job is larger or more complicated than the team anticipated.
6. Are you a member of the BBB?
If the window contractor in question is a member of the local Better Business Bureau (BBB), it’s generally a good sign. The BBB is an excellent resource for reviews, feedback on previous jobs, and information about the company, its founders, and the time it’s been in business. Give preference to companies registered with the BBB.
7. How do you solve customer complaints?
Even the best companies run into customer complaints. When they do, there should be an established process for solving the issue and ensuring everyone is happy. Ask your contractor how they handle customer complaints and what your rights are when you work with the team.
This is a “hope for the best, prepare for the worst” approach. While you hope nothing goes wrong with your window job, you should understand your options if it does.
Lee’s Glass: Your Best Choice for Window Replacement
At Lee’s Glass, we understand how difficult it can be to find a window contractor you trust. Fortunately, our team is here for you. Offering best-in-class window replacement services, we pride ourselves on a legacy of service, quality, and transparency.
Whether you’re replacing a single window or re-doing your entire home, we’re your trusted go-to. We’ve been serving the gulf coast since 1974, and are 100% Veteran-owned. We never subcontract our services out, and we guarantee quality, personalized attention for all your window needs.
Contact us today to learn more about how we can help or to request an estimate for your project.